At Creative Minds, we want everyone to enjoy their creative experiences with confidence.
We understand that plans can sometimes change, which is why we’ve created a clear and fair cancellation and refund policy that considers both our customers and the independent artists who deliver our workshops.
Please read this policy before booking a workshop or creative experience through our website.
1. About Creative Minds and your booking
Creative Minds is operated by Together We Create Ltd, a company registered in England and Wales.
Creative Minds connects customers with independent artists who organise and deliver creative workshops, art sessions and other creative experiences.
Your workshop is organised and delivered by the independent artist identified in your booking. The artist is responsible for providing the advertised experience, including the activity, materials, venue arrangements and delivery of the session, as applicable.
Creative Minds provides the online booking platform, facilitates payments through Stripe and coordinates booking-related refunds and enquiries on behalf of participating artists.
When booking, you will be shown the workshop price, any applicable Creative Minds booking fee and the total amount payable before completing your purchase.
2. Customer cancellations and refunds
We understand that circumstances can change. If you are no longer able to attend a workshop, please notify the artist delivering your session as soon as possible.
You must also email info@creativeminds.art, copying the artist into your refund request, so Creative Minds can review and process any applicable refund.
Our standard cancellation arrangements are outlined below.
More than 7 days before your workshop
If you cancel more than 7 days before the scheduled start time, you can receive a 100% refund of the workshop price.
The Creative Minds booking fee is ordinarily non-refundable, where retaining it is fair and lawful.
Between 48 hours and 7 days before your workshop
If you cancel between 48 hours and 7 days before the scheduled start time, our standard arrangement is a 50% refund of the workshop price.
This recognises that the artist may already have incurred costs, purchased materials or reserved a place that may be difficult to fill at shorter notice.
Any amount retained must be fair and proportionate to the actual or reasonably anticipated losses arising from the cancellation.
Where those losses are lower than the standard deduction, we will consider an appropriate adjustment.
Less than 48 hours before your workshop
If you cancel less than 48 hours before the scheduled start time, refunds are not ordinarily available.
At this stage, the artist may already have committed significant preparation time, materials and resources to delivering your workshop.
However, any amount retained must be reasonable and proportionate. We will consider relevant costs, savings and whether the artist has been able to fill your place.
Failure to attend
If you do not attend your booked workshop without notifying the artist or Creative Minds, a refund will not ordinarily be available.
This does not affect your statutory consumer rights.
Important information about cancellation periods
Cancellation deadlines are calculated from the scheduled start time of the workshop, using UK local time.
For clarity:
- More than 7 days means more than 168 hours before the workshop begins.
- Between 48 hours and 7 days means from 48 hours up to and including 168 hours before the workshop.
- Less than 48 hours means fewer than 48 hours before the workshop begins.
The date and time you first communicate your cancellation to the artist or Creative Minds will be taken into account when assessing your request.
These cancellation arrangements apply to customer-initiated cancellations and do not limit your rights where a workshop is cancelled, materially changed or not delivered as agreed.
3. If an artist cancels your workshop
Occasionally, an artist may need to cancel a workshop due to illness, unforeseen circumstances or another reason beyond their control.
If the artist cancels your workshop, you will be entitled to a full refund of the total amount paid, including the Creative Minds booking fee.
Alternatively, where available, you may choose to transfer your booking to a rescheduled workshop or another suitable session.
You will not be required to accept a replacement date, alternative workshop or credit instead of a refund where a refund is legally due.
The artist is responsible for notifying Creative Minds promptly of any cancellation so that affected customers can be contacted and refunds arranged.
Creative Minds will coordinate and process the applicable refunds on behalf of the artist.
4. Changes to workshops
Sometimes an artist may need to make adjustments to a workshop, including changes to:
- The date or start time.
- The venue or location.
- The advertised activity or workshop content.
- Other significant aspects of the experience.
Where possible, the artist or Creative Minds will notify affected customers in advance.
If a workshop is materially changed from what was originally advertised, you may choose to accept the revised arrangements or receive a full refund, including the booking fee.
Minor changes that do not significantly affect the advertised experience will be considered on a case-by-case basis.
5. Exceptional circumstances
We understand that unexpected situations can arise, and we aim to approach these situations with fairness and compassion.
If you are unable to attend due to exceptional circumstances, such as serious illness, bereavement or another significant unforeseen event, please contact the artist and Creative Minds as soon as possible.
We will review your request individually and may offer an additional refund, transfer to another session or another suitable resolution.
Discretionary refunds are not guaranteed and will depend on the circumstances, including any costs already incurred by the artist.
Nothing in this section limits your statutory consumer rights.
6. Creative Minds booking fees
A Creative Minds booking fee is applied to online workshop bookings.
The booking fee is 5% of the workshop price, subject to a minimum of £1 per booking.
This contributes towards the provision and maintenance of the Creative Minds booking platform and associated booking services.
The booking fee is clearly displayed before payment.
For customer-initiated cancellations, the booking fee is ordinarily non-refundable, provided retaining it is fair and lawful in the circumstances.
If an artist cancels a workshop, or a full refund is otherwise due because the service is not provided as agreed, the booking fee will also be refunded.
Customers will not be charged an additional administration fee for receiving a refund to which they are legally entitled.
7. How to request a cancellation or refund
If you need to cancel your booking or request a refund, please follow these steps.
Step 1: Notify your artist
Contact the artist delivering your workshop as soon as you know you can no longer attend.
The artist’s contact details should be available through your booking confirmation or relevant booking communications.
Step 2: Email Creative Minds
Send your refund request to info@creativeminds.art, copying the artist into the email.
Please include:
- Your full name.
- Your booking reference, if available.
- The workshop name and scheduled date.
- The name of the artist delivering the workshop.
- A brief explanation of your cancellation or refund request.
Step 3: Refund review
Creative Minds will review the request in accordance with this policy, taking account of any relevant information from the artist and applicable consumer rights.
We will confirm whether a refund is available and, where appropriate, the amount to be returned.
Step 4: Refund processing
Where a refund is approved, Creative Minds will arrange the payment through Stripe on behalf of the artist.
Important: Customers should normally notify the artist and copy them into refund correspondence so that everyone remains informed. However, a refund request will not be automatically rejected solely because the artist was not copied into the original email, particularly where the artist cannot be contacted or the customer is exercising statutory rights.
8. Refund administration and processing
At present, Creative Minds administers and issues all refunds on behalf of participating artists, using the Stripe payment system.
Artists are responsible for delivering their workshops and cooperating with Creative Minds regarding cancellations, booking changes and refund requests.
Individual artists cannot currently process refunds directly through the Creative Minds booking platform.
Approved refunds will normally be returned to the original payment method used when booking.
Once initiated through Stripe, refunds typically take 5–10 business days to appear in your account, depending on your bank or payment provider.
In some circumstances, a refund may appear as a reversal or adjustment to the original transaction rather than a separate incoming payment.
Creative Minds will arrange refunds without undue delay and within any applicable legal deadlines.
If your refund has not appeared after 10 business days from processing, please contact us.
9. Group bookings and multiple places
Where a customer books more than one place at a workshop, cancellation requests will normally be considered in relation to the individual places being cancelled.
For example, cancelling one place from a booking for three people will not ordinarily cancel the remaining two places.
Any applicable refund will be calculated using the workshop price attributable to the cancelled place or places, subject to the cancellation arrangements and fairness provisions in this policy.
If the booking includes a group discount, minimum booking requirement or another special arrangement, we will review the relevant booking terms and circumstances before confirming the refund.
Booking-fee adjustments will be considered where required by law or fairness.
10. Reselling or transferring your place
If you can no longer attend your workshop, you may ask the artist whether your place can be transferred to another person.
Transfers are subject to the artist’s agreement and any relevant workshop requirements, including age restrictions, accessibility arrangements or other participation conditions.
If an artist is able to fill your cancelled place with another paying customer, any cancellation deduction will be reviewed to avoid recovering the same loss twice.
Transfer arrangements do not affect your statutory consumer rights.
11. Your statutory consumer rights
Creative Minds is committed to fair and transparent booking arrangements.
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, leisure activities booked for a specific date or period are generally exempt from the standard 14-day change-of-mind cancellation right.
This means that booking an art workshop online does not automatically provide a 14-day cancellation period.
However, customers retain their statutory rights where services are cancelled, materially changed or not provided in accordance with their legal obligations.
The Consumer Rights Act 2015 provides protections for consumers purchasing services, including requirements that services are performed with reasonable care and skill.
Cancellation charges must also comply with applicable consumer law and must not be unfair or disproportionate.
Where a customer cancels, any amount retained will take account of relevant losses, reasonable costs, savings and the possibility of filling the cancelled place.
Nothing in this policy excludes, restricts or overrides your statutory consumer rights.
12. Questions, concerns and disputes
If you have questions about your booking, a cancellation or a refund, please contact Creative Minds.
We will aim to respond promptly and work with the artist to reach a fair resolution.
If you are unhappy with the outcome of a refund request, you may ask Creative Minds to review the decision.
You may also seek independent consumer advice or pursue any other remedies available to you under applicable law.
13. Contact and company information
Creative Minds
Operated by Together We Create Ltd
Email: info@creativeminds.art
Website: https://creativeminds.art
Registered office:
27 Old Gloucester Street
London
WC1N 3AX
United Kingdom
Company number: 16739292
Registered in: England and Wales
This policy applies to customer bookings for workshops and creative experiences made through the Creative Minds website. It does not apply to artist joining fees, training fees, monthly membership subscriptions or privately contracted sessions arranged outside the Creative Minds online booking platform, which may be subject to separate terms and agreements.
Last updated: 13 November 2026